I hope you've done your research ahead of time and maybe even have gone and interviewed and toured that facility beforehand. But at drop-off, when you're interacting with the person that's going to be taking care of and checking in your pet, they should be knowledgeable of any facts ahead of time. You should tell them about any concerns, and they should be concerned and notate that. The facilities should be clean, and you should know what they do in an emergency and if they have a protocol as we do. In an emergency, if your cat were to get sick or have a problem, what are their concerns, or what is their procedure for handling that? What vet do they take them to if they're not at a veterinarian?

I think the best is the staff interaction with your cat. So if your cat enjoys interaction with people, the caregivers here really enjoy spending time with them, and they make that part of their daily care of the pet when they're feeding or cleaning their cage. Also, any toys that we provide or their favorite ones you provide. Other enhancements are the windows where they can look out and see the birds at the bird feeder. In the cat lobby, they can see people go by. Obviously, they can't put their paws through, but they can take a look and watch things. So they don't feel like they're by themselves, and they can interact.

They sure can. That could be if they're left at home or in the boarding facility. We try to do things to help facilitate that by de-stressing or fear-free procedures. If your cat likes to be cuddled and allows us to do it, we can go in there and pick them up, spend some time with them, and give them some stress-relieving petting.

I think cats, by nature, are loners at a boarding facility specifically, but of course, you would want to make sure that they're well taken care of. You want to know if they have access to water, have been fed or medicated, and have a clean litter box. Most of them can go the day hours without needing attention. Think about when you leave them to go to work. I don't know that there's an exact timeline depending on your specific cat, but several hours, because they sleep 25 of the 24 hours anyway, and overnight they're usually just fine.

The general check-in process is when you tell us about your cat so that we can best care for your cat with regards to feeding habits, any medical concerns, and temperament. Do they like to be petted? Do they like to be kinda left alone and watched? Then your cat would be checked in and introduced to its home away from home, its staycation, as Kyle said. Then we would take care of your pet and give you updates while your pet's boarding with us.