The Technician Team Leader trains, supervises and assists technicians to plan, coordinate and perform a variety of duties concerned with animal health and client education, and to promote Washington Heights Veterinary Clinic. This position also encompasses all the duties of the veterinary technician. The Technician Team Leader is under the direct guidance and supervision of the Hospital Administrator and Veterinarians.
Train, supervise, and assist the veterinary technicians in their performance of a variety of technical and client education duties that facilitate the work of the practitioners, and the veterinary practice manager who directly or indirectly provide patient care.
• Ensure that the hospital and its employees are in compliance with federal and state animal health laws and regulations including OSHA and DEA. Inform the practice manager and/or veterinarian in charge of any regulatory issues.
• Exhibit a technical knowledge of products and medications sold, including dietary products. Demonstrate the ability to explain and educate clients on products and answer their questions regarding product purchase/use.
Create employee schedules that align with doctor, team, surgery and outpatient needs while monitoring overtime and payroll costs. Make arrangements to cover shifts by either seeking coverage by technical team or covering shifts yourself.
Make recommendations to the practice manager concerning personnel matters, disciplinary actions and follow through.
Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Conduct timely performance evaluations, mediate interpersonal problems and address concerns from Technicians and Exam Room Assistants.
Conduct weekly departmental meetings and schedule in-service meetings as deemed appropriate and necessary.
Perform Technician responsibilities as outlined in the Veterinary Technician job description and below:
Obtain and record patient histories. • Collect specimens and perform routine laboratory procedures and tests in hematology, biochemistry, chemistry, microbiology, urinalysis, and serology to assist in the diagnosis and treatment of animal health problems.
Dispense and administer medications, vaccines, serums and treatments as prescribed by veterinarians.
Administer fluids and blood products as prescribed by the veterinarian.
Administer and monitor anesthesia under the direction of a veterinarian.
Provide specialized nursing care for injured or ill animals.
Prepare patients, instruments and equipment for surgery.
Assure that monitoring and support equipment such as anesthetic machines, cardiac monitors, scopes and breathing apparatus are in good working condition. Job Description – Technician Team Leader Page 1 of 5 Washington Heights Veterinary Clinic 2017
Assist in diagnostic, medical and surgical procedures using a range of high-tech diagnostic equipment including electrocardiographic, radiographic and ultrasonographic equipment.
Take and process radiographs.
Communicate with and educate owners.
Maintain knowledge of preventative healthcare recommendations in order to answer client questions, provide education on vaccines, flea and heartworm products, and assist in marketing veterinary services from which their pet would benefit, such as a dental cleaning, senior wellness, spay and neuter and boarding.
Educate clients on products and medications sold including dietary products and answer questions regarding product purchase/use.
Clean, maintain and sterilize instruments, equipment, and materials.
Work well with all employees and ensure that your actions support the hospital, the doctors, and the practice philosophy.
Perform other duties as assigned.
