Park Veterinary Hospital is currently seeking an experienced Veterinary Customer Service Representative for an immediate full-time opening. The ideal candidate is motivated, possesses exceptional communication skills, and is committed to always delivering excellent patient and client care.
Park Veterinary Hospital invests heavily in our teams' growth and development, and we are proud of the culture and work environment at our hospital. We strive to maintain a positive work/life balance and are happy to offer a comprehensive benefits package including Medical, Vision, Dental, 401k, vacation time, paid holidays, and much more.
We are a small animal practice that offers wellness and sick exams, an in-house laboratory, in-house radiology, a full-service pharmacy, and a surgical/dental suite.
As a Client Services Representative:
- You will greet and make friendly eye contact every time our hospital entry door opens to offer individuals a warm and professional acknowledgment.
- You are always offering a friendly smile, strong eye contact, and an approachable demeanor.
- You are a compassionate listener.
- You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
- You will assess immediately upon arrival each client’s individual needs, as well as the pet’s general condition.
- You will respond to non-patient calls or visitors and connect them to the appropriate team member.
- You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
- You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- You serve as a liaison between clients and service agencies during the handling of pet remains by ensuring a complete, accurate, and compassionate process.
Requirements and Qualifications
- Open to any level of veterinary experience
- Passion for working with animals and their owners
- Excellent communication and organizational skills
- Flexible schedule
- Open to learn
All candidates to which offers of employment are made shall upon hire successfully complete a Background Check screening prior to the first date of employment.
Benefits
Our employment package includes paid time off, paid holidays, generous health insurance and HRA package, dental insurance, pet discounts, 401K with a true match up to 4%, and continuing education. (See more below.)
Well-being
- Medical, Dental, & Vision Plans
- Health Savings Account (HSA) & Flexible Spending Account (FSA) Options
- Voluntary Life and AD&D, and Short-Term Disability
- Generous PTO
- Pet Health Discounts
Growth
- Employee Assistance Program (Counseling, Crisis Support, Mental Health Resources)
- Student Debt Refinancing Programs
- Continuing Education Allowance
- Mentorship & Leadership Training
Our goal here at Park Veterinary Hospital has always been to assemble a veterinary health care team committed to providing exceptional client service and veterinary health care. The Park Veterinary Hospital team displays an unrivaled commitment to our clients through continuing education, technological advances in veterinary medicine and service, and most importantly, administering compassionate care to all pets entrusted to us.
