At Prestige Animal Hospital, we offer quality medical, surgical, grooming, and dental services for cats and dogs. Our staff is passionate about veterinary medicine and is currently looking for a new team member who shares the same devotion to join our team of Client Service Representatives.
The Client Service Representative assures a smooth flow of clients and pets through the hospital in order to maximize the team’s potency for productivity. Candidates should have strong animal behavior/handling skills, efficient in a fast-paced environment, able to work a weekend day, flexible hours, and holidays. The applicant must demonstrate motivation, excellent communication skills, and a true passion for their career choice. Applicants should be prepared to work in a fast-paced setting.
Qualifications:
- High School Diploma or equivalent
- One year related experience required with customer service preferred
Skills:
- Ability to brainstorm prioritizes, execute, analyze, and improve
- Love for all animals and a passion for their well-being
- Professional curiosity and willingness to learn veterinary medicine
- A positive approach to problem-solving
- Great writing skills and propensity to over-communicate through email, letter, and memos
- Ability to recruit new clients by properly educating them and promoting the hospital’s services
- Ability to direct the flow of clients and their pets to make certain each client receives exceptional service
- Provide professional, efficient, and exceptional service to clients by properly educating them
- Be an advocate of preventative care for animals and their needs as well as the hospital's services in order to encourage doctor visits
- Ability to assist clients to complete any documents needed, proper restraint of their own pets, entering any information needed in the computer all to assure prompt service is delivered
- Ability to responsibly manage finances and maintain an accurate balance as well as following through with opening and closing procedures
- Must take initiative in finding solutions to problems and present options and ideas that will improve the current situation
- Ability to discharge a patient by providing the client with all necessary instructions, documents, invoices, and any prescriptions per the veterinarian as well as scheduling future appointments.
Prestige Animal Hospital is a full-service veterinary hospital. Only the highest quality pet care services are offered and provided by a compassionate, competent staff. Our mission is to promote animal wellness, facilitate the human-animal bond, and alleviate pain and suffering throughout the life of your pet.
