Seven Hills Veterinary Hospital is looking to add a full-time customer service star to join our team. We are a privately owned, 24-hour general, emergency and specialty practice that cares for companion animals & small mammals. The Client Service Representatives' (CSRs) primary responsibility is to assist our clients. The CSRs are constantly exposed to a variety of unique situations, which means there’s never a dull moment! The ability to remain calm under pressure is key in this position, especially when assisting an emotional client. One of the unique benefits of this position is the relationships that develop between our team members and our clients and their furry family. CSRs are also trained to assist the doctors and technicians with patient handling and minor medical procedures. We have daytime and swing shifts available, 4 10-hour shifts. Shift differential is offered for the swing shift.
If you've crafted your organizational skills and love to talk to people, this position is a perfect fit. CSRs are responsible for greeting clients and differentiating routine cases from emergent cases (first line triage). It’s critical that our team members understand and respect the human-animal bond. CSRs will schedule appointments, manage the client/patient database, generate invoices and explain services and treatment plans to clients, process payments and manage storage of patient medical records. CSRs thrive in a fast-paced environment and at the end of the day they feel like they’ve truly made a difference.
We have monthly team department meetings (with food) and monthly wellness activities. Our team has created a culture of camaraderie and mutual respect, and there is a dose of fun thrown in too. Who doesn’t love happy puppies & kittens! If you have a sense of humor and a genuine desire to help people and their furry family, please submit your application/resume or contact us for more information.
Education and Experience Required:
- High school diploma or equivalent
- One year or more related experience in face-to-face customer service situations
- Previous currency handling/cashiering experience
All candidates given a conditional job offer must pass a drug screen and background check.
Physical Requirements:
- Capable of the following physical movements: standing, sitting, walking, stooping or kneeling, reaching with arms, talking and hearing
- Ability to lift or carry at least 40 pounds without assistance
- Vision close and normal, color vision and depth perception
Work-Related Skills:
- Able to read and interpret documents such as medical records and procedure manuals
- Ability to understand and follow detailed instructions
- Able to write simple correspondence
- Ability to learn and navigate the computer system
- Work well in a team environment
- Respect for all animals and team members
- Group medical, voluntary dental, vision and supplemental plans
- Uniforms provided
- PTO & Sick Pay
- Veterinary services discount and discounted pet food purchasing program
- 401k retirement savings plan with employer matching
- 15k term life insurance policy provided at no charge
- Career Development (training) program
Since our beginning in 1985, Seven Hills Veterinary Hospital has continued to expand and grow in order to meet the increasing needs of our clients and patients. We have been an accredited member of the American Animal Hospital Association (AAHA) since 1987. Our owner, Matthew S. Demey, DVM, strives to ensure that we continue to exceed the strict quality care standards that AAHA accreditation requires.
