GeniusVets Support

Submit a Ticket to GeniusVets Support

You can also Submit a Ticket here to our Helpdesk by using the form below.

GENIUSVETS IS NOT A MEDICAL OR VETERINARY CARE PROVIDER, AND WE DO NOT PRACTICE VETERINARY MEDICINE ONLINE. NO INFORMATION ON GENIUSVETS.COM – OR ANY SITE WE LINK TO – SHOULD BE USED TO MAKE A DECISION ABOUT HOW TO CARE FOR YOUR PET, WITHOUT CONSULTING A QUALIFIED VETERINARIAN. Our “Find A Local Veterinarian” feature is intended to support you in finding a quality professional who can help you make the best choices for your pets and your family.

Support Hours for GeniusVets Clients

You can Submit a Support Ticket or search the Knowledge base 24/7, any time of day or night if you are a GeniusVets Client, on the Helpdesk. However, please be advised that support hours are from 8:00 AM to 6:00 PM CST on weekdays.

We have limited support on weekends.

The GeniusVets Helpdesk Portal

Registering on the Helpdesk portal provides you access to many features of the Helpdesk. From the Helpdesk portal you can: